E-mail: Support@moon-well.com

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Shipping & Returns

WORLDWIDE SHIPPING

Shipping Information

We provide fast, secure and reliable worldwide shipping services for wholesale orders. Multiple shipping methods are available depending on your destination and order size.

Express Shipping

Fast international delivery through DHL, UPS and EMS for urgent orders.

Sea Shipping

Cost-effective sea freight service for large volume and bulk wholesale orders.

DDP Shipping

DDP (Delivered Duty Paid) shipping is available for selected countries. Import duties, taxes and customs clearance are usually handled in advance.

Shipping Methods

DHL

DHL

Fast worldwide express shipping service with tracking support.

UPS

UPS

Reliable international shipping for business and wholesale orders.

Fedex

Fedex

Cost-effective international shipping with global delivery coverage.

EMS

EMS

Cost-effective international shipping with global delivery coverage.

Sea Shipping

Sea Shipping

Best option for large quantity and bulk container shipments.

DDP Shipping

DDP Shipping

Import duties and taxes are usually prepaid for smoother delivery.

Estimated Delivery Time

Shipping Method Estimated Time
DHL 3-6 Business Days
UPS 3-6 Business Days
EMS 7-10 Business Days
China Post 10-30 Business Days
Sea Shipping 20-40 Business Days
DDP Shipping 20-40 Business Days

DDP Shipping Service

We offer DDP (Delivered Duty Paid) shipping service for selected destinations. Under DDP shipping, import duties, taxes and customs clearance fees are usually included.

  • Lower customs risk
  • Smoother customs clearance
  • No unexpected import tax in most cases
  • Suitable for wholesale and business orders
DDP shipping availability depends on destination country, shipping channel and product type.

Order Processing

  1. Place your order online.
  2. We confirm payment and prepare your shipment.
  3. Tracking information is sent after shipment.
  4. Your package is delivered to your destination.

Important Notes

  • Please provide a complete and accurate shipping address.
  • PO Box and APO/FPO addresses are not supported.
  • Import taxes and customs fees may apply depending on local regulations.
  • Delivery times may vary due to customs inspections or holidays.
  • Buyers are responsible for customs clearance if required by local customs.
  • DDP shipping is available only for selected countries and products.
  • Under DDP service, import duties and taxes are usually prepaid.

FAQ

Q: How do I know my order has shipped?
A: A shipping confirmation email with tracking information will be sent after shipment.
Q: Can I track my package?
A: Yes. All express shipments include tracking information.
Q: Are taxes included?
A: Import duties and taxes depend on your country's customs policy.
Q: What is DDP Shipping?
A: DDP means Delivered Duty Paid. Import duties and taxes are usually handled before delivery.

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